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ORDERING, RETURNS & REPAIRS
Call: (586) 465-5000 | Fax: (586) 465-3030 | Email:
Monday through Friday, 8:00 a.m. - 5:00 p.m. Eastern Standard Time (EST).
Order direct by fax or email 24 hours daily.
Delivery
Stock orders placed by 4:30 p.m. EST will be shipped the same day. Orders placed after 4:30 p.m.
will be shipped the following business day. Please allow 1-2 business days on special Internal Hex
and Square Rotary Broaches. For external and all other special/custom forms, please allow 5-10
business days upon your print approval.
Return Policy
Full credit is given for all unused standard catalog items returned within 30 days of the
invoice date. All returns require a return goods authorization number.
Rebuild/ Replacement Parts
Tool holder replacement parts are available from stock for immediate delivery. See page 33 for
more details.
Factory Repairs and Broach Re-sharpening Services
Upon receipt, an evaluation and price quote will be submitted for your approval before repairs
or re-sharpening is done. Once we receive your authorization to proceed, your tooling will be
repaired or re-sharpened and shipped back to you within 1-2 days. See page 39 for more details.
TECHNICAL SUPPORT
At Slater Tools, we pride ourselves on providing our customers with the most accurate and
relevant technical information on the tools of our trade.
If you have any questions about our products or your specific application, please call us at
(586) 465-5000
,
visit our website at
or email us at
•
EMAIL:
PROUDLY MADE IN THE U.S.A.
